Policy

Refund & Return Policy

Last updated 10 August 2026.

Personalised Items

Our personalized gift return policy starts from one fact: once an item is made for you, it can’t go back on the shelf for someone else. That’s why we send a mockup first and wait for your written approval before anything goes to print — a change of mind after that point isn’t something we can undo the way we could with off-the-shelf stock.

If Something Is Wrong

Damage, a fault, or a mismatch against your approved mockup is a different story, and it’s the part we care most about getting right. Tell us within 48 hours of delivery, attach photographs, and we’ll reprint or replace the item at our cost. No back-and-forth needed beyond that.

Shortages

Count everything as soon as it arrives. If anything’s missing, report it within 48 hours and we’ll get the balance dispatched right away.

Cancellations

Cancelling before you approve the mockup costs nothing — any advance you’ve paid comes back in full. Once you’ve approved it, though, production is already underway, so costs already incurred for materials and print setup get deducted from any refund.

Refunds

Approved refunds go back through your original payment method, and land within seven to ten working days.

Non-Personalised Stock

Unprinted stock items are a bit more flexible. If they’re unused, still in original packaging, and resaleable, you can return them within seven days at your own cost.